Privacy policy

The CarbonNeutral Company Limited (“The CarbonNeutral Company”) respects the privacy of its users whether they use The CarbonNeutral Company website located at the following domain: http://www.carbonneutral.com; the Business Carbon Calculator located at the following domain: http://www.carbonneutral.com; the Personal Offset Calculator  (including any co-branded versions thereof) located at the following domain: http://www.carbonneutralcalculator.com; or any related online tools owned and/or controlled by The CarbonNeutral Company (collectively, the “Website”) to:  (a) use the Personal Offset Calculator to calculate GHG Emissions caused by you or your household; (b) use the Business Carbon Calculator to calculate GHG Emissions caused by operating a business; (c) use the results of the Personal Offset Calculator and/or the Business Carbon Calculator to transact with and cause The CarbonNeutral Company to Retire Carbon Instruments on behalf of  yourself and/or your business; (d) obtain information about reducing GHG Emissions and increasing the use of renewable energy; (e) participate in Campaigns and Surveys; (f) contact The CarbonNeutral Company to request additional information; or (g) simply view the Website.  The CarbonNeutral Company  privacy policy (this “Privacy Policy”) is designed to inform you, as a user of the Website about the types of information that The CarbonNeutral Company may gather about or collect from you in connection with your use of the Website.  It also is intended to explain the conditions under which The CarbonNeutral Company  uses and discloses that information, and your rights in relation to that information.  By visiting the Website and and/or using the products and services made available to you on the Website, you are agreeing to the terms of this Privacy Policy.

Changes to this Privacy Policy are discussed at the end of this document.  Each time you use the Website, however, the current version of this Privacy Policy will apply.  Accordingly, each time you use the Website you should check the date of this Privacy Policy (which appears at the end of this document) and review any changes since the last time you used the site.


Children

The Website is not intended for children under 18 years of age.  The CarbonNeutral Company does not knowingly collect personal information from children under 18.


Gathering, Use and Disclosure of Non-Personally-Identifying Information

Users of the Website Generally

Non–Personally–Identifying Information” is information that cannot be directly associated with a specific person or entity without the aid of additional information. 

Personally–Identifying Information,” by contrast, is information that can be directly associated with a specific person or entity (such as a name or email address) without the aid of additional information.

Like most website operators, The CarbonNeutral Company gathers from users of the Website Non-Personally-Identifying Information of the sort that Web browsers, depending on their settings, may make available.  That information includes the user’s Internet Protocol address (“IP Address”), operating system and browser type, and the locations of the Web pages the user views right before arriving at, while navigating, and immediately after leaving the Website.

The CarbonNeutral Company analyzes Non–Personally–Identifying Information gathered from users of the Website to help The CarbonNeutral Company better understand how the Website is being used.  By identifying patterns and trends in usage, The CarbonNeutral Company is able to better design the Website to improve users’ experiences, both in terms of content and ease of use.  From time to time in its sole and absolute discretion, The CarbonNeutral Company may also release the Non–Personally–Identifying Information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website.

Web Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The table below explains the cookies we use and why.

Cookie Name Purpose More Information
Google _utmc
_utma
_utmb
_utmz
_atuvc
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google Analytics

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
AddThis uid
uvc
uit
psc
loc
di
dt
ssh
sshs
ssc
The site uses a common social media tool for bookmarking and sharing content.

Depending on the users choice additional cookies will be used by the selected vendor. For example with facebook and Google +, it requires cookies to associate the users bookmarking choices with their Facebook or Google + account
Click here to read the AddThis privacy policy – “Privacy Practices for End Users who use the AddThis Sharing Button on Publisher Websites”.
SIFR sifrFetch Used to check browser support for a web technology that improves the presentation of our website.  
Expression Engine Exp_perpage
Exp_last_activity
Exp_tracker
Exp_last_visit
Set by our content management system (the software we use to update our website). It is not used for any purpose and no personal information is collected. The supplier of our content management system is working to remove this cookie from their product.
YouTube _ar_v4
Demographics
Dkv
VISITOR_INFO1_LIVE
HSID
Use_hitbox
LOGIN_INFO
SID
ACTIVITY
PREF
The site embeds videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

 

Offset Calculators

The CarbonNeutral Company collects both Non-Personally-Identifying Information and Personally-Identifying Information (as described in the Sections titled “Personally-Identifying Information Submitted by Using the Personal Offset Calculator” and “Personally-Identifying Information Submitted by Using the Business Carbon Calculator” below) from users who use the Personal Offset Calculator and the Business Carbon Calculator.  The CarbonNeutral Company collects the following Non-Personally-Identifying Information from the Personal Offset Calculator and the Business Carbon Calculator:

  1. (1) Users of the Personal Offset Calculator will submit individual or collective household information including (a) flight airport pairings with the class of flights and the number of people flying; (b) the number of flights and the type of flight; (c) the specific car or general class of car driven and how much it has been used; (d) the amount of energy used (e.g., electricity, compressed gas, oil, LPG) over a specified time period; (e) the percentage of electricity that comes from clean, renewable sources such as solar wind; (f) the amount of non-recycled waste produced over a specified time period; (g) the amount and frequency of regular travel (i.e., commuting) including by car, motorcycle, train, light rail or tram, bus or coach, tube or subway, and ferry; (h) manually entered tonnes of emissions; (i) a choice of carbon offset portfolio;

  2. (2) Users of the Business Carbon Calculator will submit information including (a)  the number of employees; (b) the floor area; amount of electricity, natural gas and oil used; and the amount of incinerated waste and waste delivered to landfill, for every site and location of the business during the specified time period; (c) the distance driven or amount of fuel used (e.g., petrol, diesel, LPG) for vehicles owned or operated by the company and those used in business travel by the company; (d) other business travel (distance and/or quantity) by taxi, train, and flights (short-haul and long-haul); (e) the amount of regular travel to work by employees and the corresponding distance (i.e., commuting) which including by car, motorcycle, train, light rail or tram, bus or coach, tube or subway, and ferry.  

The CarbonNeutral Company analyzes the Non–Personally–Identifying Information gathered from users of the Personal Offset Calculator and the Business Carbon Calculator to help The CarbonNeutral Company better understand how the Website is being used as described above.  From time to time in its sole and absolute discretion, The CarbonNeutral Company may also release such Non–Personally–Identifying Information in the aggregate.  The CarbonNeutral Company also combines the Non-Personally-Identifying Information gathered from users of the Personal Offset Calculator and the Business Carbon Calculator with Personally-Identifying Information gathered from users of the Website and uses and discloses such information as described in the section titled “Collection, Use and Disclosure of Personally-Identifying Information” below and releases such combined information in the aggregate.

Campaigns and Surveys

The CarbonNeutral Company may conduct Campaigns and Surveys at the Website from time to time.  Campaigns and Surveys collect both Non-Personally-Identifying Information and Personally-Identifying Information provided by users at the time that they register to participate, if ever.  The CarbonNeutral Company may collect the following Non-Personally-Identifying Information from Campaigns and Surveys: personal and/or company emissions and statistics, personal and/or company emission reductions and savings, and statements of environmental policy and opinion.

Campaigns and Surveys help The CarbonNeutral Company improve its services and products.  Such Non-Personally-Identifying Information gathered from Campaigns and Surveys may be analyzed and disclosed in aggregated form.


Collection, Use and Disclosure of Personally–Identifying Information

As defined above, Personally-Identifying Information is information that can be directly associated with a specific person or entity (such as a name or email address) without the aid of additional information.  The CarbonNeutral Company collects a range of Personally-Identifying Information from and about Website users.  Users of the Website are under no obligation to provide The CarbonNeutral Company with Personally–Identifying Information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using certain Website features.

Personally-Identifying Information Submitted by Campaign and Survey Registration

In addition to the Non-Personally-Identifying Information provided by registrants of the Campaigns and Surveys (as described in the Section titled “Campaigns and Surveys” above), registrants of the Campaigns and Surveys may also provide the following Personally-Identifying Information through their registration of the Campaigns and Surveys:  contact information including  the participant’s first and last name,  email address, company name (if applicable), address, city, state, zip code, country of residence, telephone number, cell phone number and the like.  The CarbonNeutral Company will use and disclose such Personally-Identifying Information as described herein.  

Personally-Identifying Information Submitted by Using the Personal Offset Calculator

In addition to the Non-Personally-Identifying Information provided by users of the Personal Offset Calculator (as described in the Section titled “Offset Calculators” above), users of the Personal Offset Calculator may also provide the following Personally-Identifying Information through their use of the Personal Offset Calculator:  the region they live in.  The CarbonNeutral Company will use and disclose such Personally-Identifying Information as described herein.

Personally-Identifying Information Submitted by Using the Business Carbon Calculator

In addition to the Non-Personally-Identifying Information provided by users of the Business Offset Calculator (as described in the Section titled “Offset Calculators” above), users of the Business Carbon Calculator may also provide the following Personally-Identifying Information through their use of the Business Carbon Calculator:  the business site’s country location. The CarbonNeutral Company will use and disclose such Personally-Identifying Information as described herein.

Contacting The CarbonNeutral Company for Information

When users contact The CarbonNeutral Company to request more information about The CarbonNeutral Company products and services, each user may provide Personally-Identifying Information such as a name, company name, email address and telephone number.  The CarbonNeutral Company may engage third parties to administer customer service on its behalf from time to time in its sole discretion. 

Notices of Violations of Website Terms of Service and Other Communications Directed to  The CarbonNeutral Company

By submitting a communication (including communications about content stored on or transmitted through the Website) to The CarbonNeutral Company, you consent to have such communication forwarded to the person or entity who stored or transmitted the content addressed by your communication, in order to facilitate a prompt resolution.  Upon written request The CarbonNeutral Company will edit out your name and contact information. 

Marketing

The CarbonNeutral Company may email users about products and services that The CarbonNeutral Company believes may be of interest to them.  The CarbonNeutral Company also may provide users’ email information to third parties so that those third parties may directly contact users about additional products and services that The CarbonNeutral Company believes may be of interest to them.  Succeeding the point in time that The CarbonNeutral Company has collected an email address from a user, if a user wishes to prospectively opt-out of having their email information provided to third parties at any time, they may do so by sending The CarbonNeutral Company an email at privacy@carbonneutral.com.  Even after opting-out, a user may continue to receive marketing emails from third parties to whom The CarbonNeutral Company already has provided the user’s email information.   Users will be responsible for directly contacting such third parties to request cessation of further marketing emails.

Other Disclosures

As described in the previous subsections of this “Collection, Use and Disclosure of Personally–Identifying Information” section, users may, at their option, disclose their own Personally-Identifying Information by any means they choose, including without limitation through registering with the Website, using the Personal Offset Calculator, using the Business Carbon Calculator and contacting The CarbonNeutral Company (including third parties engaged by The CarbonNeutral Company) for additional information about The CarbonNeutral Company products and services.  The CarbonNeutral Company discloses Personally–Identifying Information to The CarbonNeutral Company employees, contractors, affiliates, third party service providers, vendors, suppliers and intermediaries, such as credit card authorization companies, who process Personally–Identifying Information on The CarbonNeutral Companies behalf, or participate with The CarbonNeutral Company in the provision or operation of the Website (including without limitation The CarbonNeutral Company, LLC).  The CarbonNeutral Company also discloses Personally-Identifying Information if The CarbonNeutral Company has a good faith belief that The CarbonNeutral Company is required to do so by law, or that doing so is reasonably necessary to:  (i) comply with legal process; (ii) respond to any spamming and related abuses of netiquette claims; or (iii) protect the rights, property or personal safety of The CarbonNeutral Company, The CarbonNeutral Companies users or the public.
Personally-Identifying Information may be stored on servers in the United States and in foreign jurisdictions, and, as a result, may be subject to access requests from law enforcement in such jurisdictions. 

BY USING THE INTERACTIVE FEATURES OF THE WEBSITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY–IDENTIFYING INFORMATION AS DESCRIBED IN THIS “COLLECTION, USE AND DISCLOSURE OF PERSONALLY–IDENTIFYING INFORMATION” SECTION.


Court Orders and Release of Non-Personally Identifying Information and Personally-Identifying Information

The CarbonNeutral Company may disclose any information collected from or about you (including without limitation, Personally-Identifying Information and/or Non–Personally–Identifying Information) if required to do so by court order or subpoena or if we believe that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. 


Collection and Use of Information by Third Parties

Generally

Third parties are under no obligation to comply with this Privacy Policy, however, with respect to Personally-Identifying Information that users provide directly to those third parties or that those third parties collect for themselves.  Before visiting a third-party site and before providing any Personally-Identifying Information to any third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in those users’ discretion, protect their privacy. 


Privacy Policy Changes

The CarbonNeutral Company may, in its sole discretion, change this Privacy Policy from time to time.   Any and all changes to  this Privacy Policy will also be reflected on this page.  Unless The CarbonNeutral Company obtains your express consent, any revised Privacy Policy will apply only to information collected after such time as the revised Privacy Policy takes effect, and not to information collected under any earlier Privacy Policies.  The CarbonNeutral Company encourages visitors to frequently check this page for any changes to its Privacy Policy. 


Access to Information

You have a right to contact The CarbonNeutral Company in order to access or update any personal information that may be stored by The CarbonNeutral Company about you. 


Contact Us

If you wish to contact The CarbonNeutral Company, please contact us at:  The CarbonNeutral Company Privacy Administrator at Int+44 (0)20 7833 6000 or privacy@carbonneutral.com.

This policy is effective as of and was last updated on 17th March, 2010.